COVID-19 POLICIES AND PROCEDURES
1. If you are experiencing COVID-19 symptoms, please cancel your appointment. In this case our normal cancellation fee will be waived. Please note that you will be required to wait 14 days before rescheduling.
2. Lateness policy: To allow us time to properly sanitize each station between appointments, it is important that you arrive on time. Please be advised that if you are more than 10 minutes late your appointment may be cancelled and our same-day cancellation fee will apply, which is 100% the cost of the service.
3. When you arrive, we will ask you to do the following:
Notify us by text that you are here. When we are ready for you, we will greet you inside the salon doors, take your temperature.
Put on an ear loop face mask, which you will wear at all times during your appointment. Should you forget your mask we will provide one for you.
Sanitize your hands once inside the salon.
Refrain from hugging or shaking hands with your stylist. (Please note, your stylist may not be as talkative as normal due to the face masks... but we still love you!)
4. Additional procedures will apply:
Please remain 6 feet apart from other guests, aside from your stylist.
Do not bring additional guests. Only guests with appointments will be allowed inside the salon.
Do not carry in any food or beverages, as per CDC guidelines.
Do not carry in large bags or luggage, except your laptop/laptop bag, which we will ask you to wipe down and disinfect.
Our employees are doing the following to keep you safe:
Wearing face masks that cover our noses and mouths.
Sanitizing door handles frequently.
Supplying hand sanitizer on the floor and in the restroom.
Sterilizing each station prior to your arrival.
Washing and properly sanitizing their hands prior to your appointment.
Practicing social distancing inside and outside the salon.
Your safety is our top priority!
We do not offer refunds of any kind
Your appointments are very important to our team members. Appointments are reserved especially for you. We understand that sometimes schedule adjustments are necessary; therefore, we respectfully require 24 hours notice for cancellations or changes. If you cancel your appointment 24 hours in advance you will be charged for 50% the cost of the service for which you were scheduled. Same day cancellations will be charged 100% the cost of the service scheduled. Should this happen more than once, it will prohibit you from scheduling future appointments with Salon Rae Cal.
NO CALL/NO SHOWS
If you do not contact us to cancel/reschedule and do not show up on the scheduled date and time of your appointment you will be charged 100% the cost of the service originally scheduled.
Here at SRC we have a 10 minute lateness policy. If you are running late, please call ahead to let us know. Should you arrive beyond 10 minutes late, you may have to forfeit your appointment completely and you will be charged 100% the cost of the services scheduled. Should this happen more than once, it will prohibit you from scheduling future services at Salon Rae Cal.
CREDIT CARD REQUIRED
A credit card is required to be kept on file to schedule an appointment. We require 24 hours notice to CANCEL an appointment. In the case that 24 hours notice is not given for a cancellation/rescheduling, Salon Rae Cal reserves the right to and will charge the credit card on file.
NO ADDITIONAL GUESTS/CHILDREN/ANIMALS:
For the safety and sanitation of our guests, Salon Rae Cal does not allow children, animals or additional guests without an appointment at the salon.
**IT IS OUR PRIORITY TO CONDUCT THOROUGH CONSULTATIONS FOR ALL SERVICES PROVIDED THROUGH THE SALON, HOWEVER IT IS EACH CLIENT'S PERSONAL RESPONSIBILITY TO BE UPFRONT AND HONEST ABOUT THEIR HAIR HISTORY.
ANY DAMAGE CAUSED TO THE HAIR AS A RESULT OF UNDIVULGED INFORMATION DURING THE CONSULTATION IS NOT THE RESPONSIBILITY OF THE STYLIST OR SALON RAE CAL
THANK YOU FOR YOUR SUPPORT AND UNDERSTANDING OF OUR SALON POLICIES!
* WE RESERVE THE RIGHT TO REFUSE SERVICE TO ANYONE *